Terms & Conditions for Fortis Green Florist Online Flower Orders

Introduction

Welcome to Fortis Green Florist. These Terms & Conditions set out the agreement between you and Fortis Green Florist when you use our website or services to make orders for online flower delivery in Fortis Green and its surrounding areas. Please read these terms carefully before placing your order. By using our website and placing orders, you agree to be bound by these Terms & Conditions.

Scope of These Terms

These Terms & Conditions apply to any customer ordering floral products or services from Fortis Green Florist through our online platform, whether for delivery within Fortis Green or to surrounding localities. They govern your use of our website, the order process, payments, cancellations, liability, and other important legal matters. If you do not agree with any aspect of these terms, please do not use our services.

Order Process

Fortis Green Florist aims to provide a simple and efficient online flower delivery service for customers across Fortis Green and nearby areas. Here is how our order process works:

• Selecting Products: Browse our range of floral arrangements, bouquets, and gifts on our website. Product images are for illustrative purposes and variations may occur owing to seasonal availability or supply constraints.
• Order Placement: Once you have made your selection, add your chosen items to the basket and proceed to the checkout. You are responsible for ensuring that all order details, including recipient’s address, contact information, delivery date, and special instructions, are correct.
• Order Confirmation: After completing your purchase, you will receive an order confirmation on-screen and by email (if provided), summarising the items ordered and delivery information.
• Processing: Orders will be processed as soon as possible, with delivery scheduled for your chosen date. We reserve the right to contact you if any aspect of your order requires clarification or amendment.

Our services are subject to availability. In rare cases, if a product is unavailable, we will contact you to arrange a suitable alternative.

Payments

All transactions must be paid for in full at the time of ordering. Fortis Green Florist accepts various payment methods as specified at checkout. Payments are processed securely.

• Pricing: All prices displayed on our website include VAT and are listed in British Pounds (GBP). Prices may be subject to change without notice, but changes will not affect orders already placed and confirmed.
• Payment Confirmation: You will receive confirmation that payment has been accepted following successful transaction completion. If payment is declined or fails, your order will not be processed.
• Promotions & Discounts: Occasionally, we may offer promotional pricing or discount codes. These are subject to their own additional terms and can be withdrawn at our discretion.

Delivery Terms

We offer timely flower delivery throughout Fortis Green and surrounding neighbourhoods. Please review the following delivery conditions:

• Locations: We provide delivery services throughout Fortis Green and to nearby areas, subject to availability and at our discretion.
• Delivery Times: Whilst we strive to deliver on your specified date, we cannot guarantee specific time slots. Deliveries typically occur during standard working hours. For special or urgent requirements, please specify at checkout and we will do our best to accommodate you.
• Recipient Absence: If the recipient is not present at the delivery address, our driver may leave the flowers with a neighbour, an appropriate safe location, or return them to the shop, in which case a new delivery arrangement will be required and may incur additional charges.
• Undeliverable Orders: We are not responsible for undelivered orders due to incorrect or incomplete delivery information provided by the customer. In such cases, we will attempt to contact you, but refunds may not be issued.

Substitution Policy

While we endeavour to deliver products exactly as pictured and described, the nature of fresh flowers and seasonal availability means substitutions may be necessary. When this occurs, we always ensure substitutions are of equal or greater value, preserving the overall design and colour scheme of your chosen arrangement. We strive to maintain the spirit and intent of your order at all times.

Cancellations and Amendments

Cancellations

• Orders can be cancelled up to 24 hours prior to the scheduled delivery date for a full refund. To request a cancellation, please provide your order number and relevant details.
• Cancellations requested less than 24 hours before delivery may, at our discretion, be subject to deduction or may not be eligible for a refund, particularly for bespoke or specially ordered items.

Order Amendments

• Amendments to orders, such as changes to recipient address, delivery date, or message cards, can be requested up to 24 hours before delivery. While we will endeavour to accommodate changes, we cannot guarantee all requests can be met.

Refunds

• Full refunds are provided for cancellations within the permitted period or when we are unable to fulfil your order. Refunds are credited to the original payment method within 10 working days.

Product Quality and Claims

We take pride in offering high-quality flowers and floral arrangements for delivery throughout Fortis Green. On rare occasions, should you have concerns over the freshness or condition of your order, please notify us within 24 hours of delivery. We require photographic evidence of any issues for review. Where claims are upheld, suitable remedies may include replacement arrangements or part/full refunds, at our discretion.

Liability

Fortis Green Florist is committed to providing excellent service and beautiful floral products. However, our liability is strictly limited as follows:

• We are not liable for failure to deliver orders where incorrect information was provided, or for events beyond our reasonable control (such as severe weather, traffic disruption, or supplier delays).
• We accept no responsibility for any loss, damage, costs, or expenses, whether arising directly or indirectly, except when caused by our proven negligence or breach of these Terms & Conditions.
• Our maximum liability, whether in contract, tort (including negligence) or otherwise, in connection with the use of our website or supply of goods, shall not exceed the purchase price of the goods ordered.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other matter for which exclusion or limitation of liability would be unlawful.

Personal Use and Resale

Products purchased through our online store are intended for personal use only or as gifts. Resale or commercial use of any product purchased from Fortis Green Florist is not permitted without our prior written consent.

Intellectual Property

All content, images, text, trademarks, and designs found on the Fortis Green Florist website remain the property of Fortis Green Florist or its licensors. Copying, reproduction, or use of any material from the website without express permission is prohibited.

Privacy and Data Protection

Fortis Green Florist values your privacy and processes personal information in accordance with applicable data protection laws. All information provided during your order, including names, addresses, and payment details, is treated with strict confidentiality and is not shared with third parties except as necessary to process your order.

Customer Feedback and Complaints

We appreciate your feedback and welcome comments, suggestions, or complaints about our flower delivery service in Fortis Green and surrounding areas. Should you have any issue with your order, please contact us promptly, providing your order reference and as much detail as possible. We will investigate and respond appropriately as soon as possible.

Amendments to These Terms

Fortis Green Florist reserves the right to amend or update these Terms & Conditions at any time to reflect changes in our services, legal requirements, or for other reasons. Any such amendments will be posted on our website and are effective immediately upon publication. You are encouraged to review these terms regularly to ensure continued agreement and compliance.

Governing Law and Jurisdiction

These Terms & Conditions and any contract formed between you and Fortis Green Florist for online flower delivery in Fortis Green are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Fortis Green Florist relating to your use of our online services and the purchase and delivery of flowers. No other terms are implied by trade, custom, practice or course of dealing.

Severability

If any provision of these terms is found to be unlawful, void or unenforceable by a court, the remainder of the terms will remain valid and enforceable.

Contact Information

If you have any queries relating to these Terms & Conditions or would like to clarify or discuss any aspect of our online flower delivery to Fortis Green and surrounding areas, please contact our customer service team via the methods provided on our website.

Applicability

These Terms & Conditions apply to all customers using Fortis Green Florist’s online flower delivery service throughout Fortis Green and surrounding neighbourhoods. We thank you for choosing Fortis Green Florist for your flower delivery needs.